At Nati+, we are committed to offering you quality products and reliable customer service, available 7 days a week.
For any question about your order, write to us at contact@nati-plus.com — our team replies quickly.
90-day money-back guarantee – NATI+ Aged Garlic
The NATI+ Aged Garlic product (all offers: 1 box, 3-month programme, 5-month programme) is covered by a 90-day “money-back” commercial guarantee.
- Write to us within 90 days of delivery of your order, at contact@nati-plus.com, quoting your order number. Our customer service team will then give you the return address.
- To avoid abusive returns, we ask you to send back your sachets, even if opened or empty, by tracked delivery, to our warehouse located outside the European Union.
- On receipt, we will refund the full amount paid, to the payment method used for the order, within 7 business days.
- Return shipping costs remain at your expense.
This commercial guarantee is in addition to your 14-day right of withdrawal and your statutory guarantees, and does not replace them.
Commercial guarantees and promotional offers
Nati+ may occasionally offer additional commercial guarantees, including a “money-back” guarantee or any other promotional offer.
The conditions applicable to these guarantees are set out in this policy or on the relevant pages of the site at the time of purchase.
These commercial guarantees supplement the consumer's statutory rights and do not replace them.
Nati+ reserves the right to modify, suspend or withdraw these promotional offers at any time for future orders.
Right of withdrawal In accordance with European Directive 2011/83/EU, transposed and supplemented by Order no. 2026-2 of 5 January 2026 (Directive 2023/2673), you have 14 days from receipt of your order to exercise your right of withdrawal, without having to justify your decision.
You can exercise this right directly online via the "Withdraw from the contract" button available at the bottom of every page of our site, or by contacting us at contact@nati-plus.com quoting your order number.
In accordance with Article L221-28 of the French Consumer Code, this right does not apply to opened, unsealed or used products, for health protection and hygiene reasons.
Accordingly, opened, used or damaged products cannot be taken back or refunded.
To exercise your right of withdrawal on an unopened, unsealed product, please use the "Withdraw from the contract" button at the bottom of the page, or contact us at contact@nati-plus.com quoting your order number.
Return shipping costs remain at your expense.
The refund will be made to the same payment method as that used at the time of purchase, within a maximum of 14 days after receipt and verification of the return.
Cancellation policy
Cancellation requests can be considered as long as the order has not been shipped.
Once the order has been shipped, it can no longer be cancelled. The customer may, however, exercise their right of withdrawal in accordance with the conditions described in this policy.
Returns and refunds
We accept returns within 14 days for unused items returned in their original packaging.
We cannot accept returns for:
- opened or used products;
- gift cards;
- personalised orders;
- wholesale orders, where applicable.
To start a return request, please send an email to contact@nati-plus.com within 14 days of delivery, stating your order number and the reason for the return.
Once the return has been received and validated, the refund may require a processing period.
If you have not received your refund after it has been confirmed, we invite you to contact your bank or payment provider.
Subject to the commercial guarantees described above, no refund will be granted in the following cases:
- item opened, used or damaged;
- misuse of the product;
- error in the delivery address provided by the customer;
- order that could not be delivered for a reason attributable to the customer.
Damaged items
We take particular care with the packaging of our products to limit any damage during transport.
An item is considered damaged if it has a genuine defect or is physically broken on receipt.
Outer packaging damaged during transport, with no impact on the product, is not considered a damaged product.
If your item arrives damaged, you must inform us within 48 hours of delivery by sending an email to contact@nati-plus.com with a clear photo of the product and the damage found.
After verification, we will let you know whether you are eligible for a replacement.
We do not accept requests relating to damage caused by normal wear and tear, misuse or abuse.
Shipping and delivery
We cannot be held responsible for delivery delays beyond our control, including those caused by the carrier, customs or any other unforeseen event.
If there is a problem with the delivery of your parcel, please contact us at contact@nati-plus.com so that we can look into the situation with you.
Parcel shown as delivered
When a carrier confirms delivery of a parcel to the address provided at the time of the order, the order is considered delivered.
The delivery confirmation provided by the carrier is conclusive.
Nati+ cannot be held responsible for loss, theft, disappearance or late collection of the parcel after delivery has been confirmed by the carrier, provided that the address supplied by the customer is complete and accurate.
In the event of a dispute over a delivery confirmed by the carrier, the customer must contact our customer service so that an investigation can be opened with the carrier.
Additional documents may be requested, in particular:
- a sworn statement of non-receipt;
- proof of identity;
- any information necessary to process the claim.
Refund or replacement requests may be suspended until the carrier investigation is closed.
PayPal disputes and chargebacks
Before opening any PayPal or bank dispute or chargeback request, the customer is invited to contact our customer service so that an amicable solution can be sought.
In the event of a dispute, Nati+ reserves the right to pass on to the relevant bodies all the information relating to the order, in particular:
- order confirmation;
- billing and delivery address;
- tracking history;
- delivery confirmation;
- correspondence with the customer;
- order IP address;
- any other evidence establishing that the order was properly fulfilled.
Fraud and abuse prevention
To secure transactions, we may verify the billing and delivery information provided at the time of the order.
We also reserve the right to request additional information if we have any doubt about a transaction.
If fraud is suspected, we reserve the right to cancel the order and to inform the customer immediately.
- Each commercial guarantee applies only once per customer and per household (same name, same delivery address, same email address or same payment method).
- Nati+ reserves the right to refuse any abusive or fraudulent request, including: repeated requests, false or incomplete information, parcel returned without the sachets, purchases intended for resale.
Changes to the policy
We reserve the right to modify this policy at any time.
It is the customer's responsibility to consult the most recent version before any purchase.
Contact
For any question relating to an order, a return or a refund:
📧 contact@nati-plus.com
By purchasing from Nati+, you acknowledge that you have read and accepted this return and refund policy.
